Privacy policy

 

Last updated: April 20, 2026

At Imperial Jewellery, we value discretion, trust, and the careful handling of your personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

    1. The information we collect

    We may collect personal information that is reasonably necessary for our business activities, including:

    • Name
    • Email address
    • Phone number
    • Postal or billing address
    • Purchase and order history
    • Enquiries and correspondence (including live chat interactions)
    • Information provided for bespoke jewellery, repairs, remodelling, or valuations
    • Preferences, interests, or details you share with us
    • Technical data (such as IP address, browser type, device information)
    • Website interaction data collected via cookies and similar technologies

    You may choose not to provide certain information, however this may affect our ability to provide our services to you.

    2. How we collect your information

    We collect personal information in a variety of ways, including when you:

    • Make a purchase online or in-store
    • Contact us via email, phone, or live chat
    • Submit an enquiry or request a quote
    • Subscribe to our mailing list or promotions
    • Attend events or participate in campaigns
    • Interact with our website (including via cookies and analytics tools)

    We may also receive information from third-party platforms that support our operations.

    3. Why we collect your information

    We collect and use your personal information to:

    • Process transactions and deliver our products and services
    • Respond to enquiries and provide customer support
    • Offer personalised assistance, including sourcing and bespoke jewellery services
    • Maintain records for valuations, repairs, and customer history
    • Send marketing communications where you have consented
    • Improve our website, services, and customer experience
    • Comply with legal and regulatory obligations

    4. Cookies and website tracking

    Our website uses cookies and similar technologies to enhance your experience and understand how our site is used.

    This may include tracking for analytics and advertising purposes, such as showing you relevant content or promotions across platforms.

    You can manage or disable cookies through your browser settings.

    5. Disclosure of personal information

    We may share your personal information with trusted third parties where necessary to operate our business, including:

    • Website and e-commerce platforms (e.g. Shopify)
    • Payment processors
    • Email and marketing platforms (e.g. Klaviyo)
    • Customer service tools (e.g. Zendesk)
    • Analytics and advertising providers (e.g. Google, Meta)
    • Professional advisors and service providers

    We take reasonable steps to ensure these parties handle your information securely and in accordance with applicable privacy obligations.

    6. Overseas disclosure

    Some of our service providers store or process data outside Australia.

    By providing your personal information, you acknowledge that it may be transferred overseas and agree to this disclosure.

    7. Marketing communications

    If you opt in to receive marketing communications, we may contact you with updates, offers, events, and curated selections.

    You can opt out at any time by:

    • Clicking the unsubscribe link in our emails
    • Contacting us directly

    We will only send marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).

    8. Access and correction

    You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, or incomplete.

    To do so, please contact us using the details below.

    9. Security of your information

    We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

    10. Live chat

    If you use our live chat feature, we may collect the information you provide during the conversation, along with technical data associated with the interaction.

    This information is used to respond to your enquiry and improve our customer service experience.

    11. Changes to this policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website.

    12. Contact us

    If you have any questions about this Privacy Policy or how we handle your information, please contact us:

    Imperial Jewellery
    hello@imperialjewellery.com.au
    Phone: 07 3852 2997

    Portside Wharf, Shop 4.05, 39 Hercules Street, Hamilton QLD 4007

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    Relationship with Shopify

    The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

    By using our website or services, you acknowledge that you have read and understood this Privacy Policy.